Customer Testimonials
Came in for a recall and to get the paint protection coat applied on my vehicle. Anthony Fields, the Service Advisor, really came through for me—hooked me up with a free detail! I was fully expecting to have to pay to get the outside cleaned before they could apply the protection, but he made it happen at no extra cost. Super chill, super helpful. 10/10 service. Hope this free detail thing keeps happening because I am not complaining!
I wish I could leave zero stars for my experience with Woody Anderson Ford in Huntsville. Since December, I have dealt with one issue after another—a full engine replacement, transmission replacement, sunroof repair, axle replacement, and after FINALLY getting my car back, an A/C issue—then only to break down less than a week later. To make matters worse, even one of their loaner cars broke down while I was driving it making me miss a Christmas lunch for my job. I was nearly hit on Madison Boulevard when the car suddenly stopped in the middle of the ...
Poor service department serviceing Ford F150 5.0 Oil consumption issue with 2019 Ford F150. Do not support the customer's TSB issue which is a Ford issue & not the customer unless you want it fixed.
Over the years I have purchased 6 vehicles at Woody Anderson Ford. This year we purchased two vehicles in the same week. Our sales consultant was Daven Tenenbaum. His service during and after the sale has been outstanding. My husband and I both agree for some reason this time we have been very high maintenance and not one time has Daven hesitated to give us world class customer service. It maybe we are just getting older, and this new technology takes some getting used to. Either way Daven and the entire Woody Anderson family have been supporting us the entire way. ...
My 2018 Ford F150 developed a significant problem when the shift lever would not move when I was in town. The truck was totally immobile. I called the service department and was given the supervisor to speak to. He kept saying "just tow the truck in". Right. I was 25 miles away in another town and the business was closing its gates in 30 mins. The man was no help and did not offer to tell me how I could fix the issue. I asked him to please "Google" it and see if there was a solution. He refused ...
I purchased a CPO Ford Expedition from Woody Anderson Ford in November 2023. The SUV had a little over 11,000 miles and was in mint condition. However, things quickly changed for the worse! Toward the end of January 2024, just 2 months after my purchase, I was left stranded as my newly purchased SUV would not start. I was unable to get my children from school and missed work obligations handling the situation. I reached out to the dealership for help and was told that the car had been sending code to the dealership through their Oasis system since December. The code that was ...
My experience at Woody Anderson Ford was nothing short awesome. I had been looking for the truck i wanted for at least 7 months. Using many of the online web sites to find what i wanted i finally found what i wanted at Woody Anderson. Melanie Henderson did a wonderful job of helping me purchase the f 150 i have been looking for. Everyone was completely open and honest and did not try to charm me into paying for Dealer add-ons that i did not want or need. It was well worth the drive from Southeast Louisiana to Huntsville Alabama to secure ...
Friendly and very accommodating folks. Salesman Ryan picked me up at the airport, explained all the features of the truck and has been quick to answer and resolve all my follow up questions / concerns.
We are very satisfied with our recent purchase with Woody Anderson Ford. Everyone there was very kind and attentive. Especially our salesperson Joe Neuheisel! He helped us from the moment we arrived, answered all our questions and made the process easy and fast!
Just called the service department on Dec 15 for my Mercury Milan Hybrid. When I described how my car responded to the recent cold snap down into the 20s by shuddering violently during acceleration and by the gasoline motor straining to pick up speed, the service department gave me a first available appointment date in March of next year. It is probably not a coincidence that the weather will be warmer by then and so they won't be able to replicate what the car is like after a night in a cold garage. I think they have seen this problem ...
Good need work on taking car to customer did not know whoe contact with name
Love my new ford bronco!! Thank you Woody Anderson Ford and staff for your hospitality, everyone we saw or spoke to was so kind!!A very speciial shout out to Joel Cessa, our sales consultant for such a wonderful buying experience!! From the moment my husband and I arrived until we drive away, Joel was there for us! He spent the extra time answering questions and showing us how everything worked! Highly recommend visiting Woody Anderson Ford and speaking with Joel if you’re ilooking to buy!! #onehappycustomer, Kim Barnes
From the minute I walked in to Quick Lane, Joe Helton, met me with immediate and cordial customer service. Joe represented Woody Anderson Ford in a highly competent and professional level. Credit also needs to be given to the tech Dave Membreno for his consciousness in servicing my F150 in an expeditious technical manner. These are the reasons that I keep returning to Ford….as plainly witnessed….that the whole staff treated ALL customers with respect and dignity…regardless of the vehicle issues…..Ford truly “ Walks the Talk” on customer service. Thank you, Lawrence Pavese 2567466506
We drive from Pulaski, TN to have all of our maintenance and service work done at Woody Anderson due to the excellent customer service and attention to detail that we have received - there is a dealership in our town, but we do not think twice about driving to another state bc of the exceptional treatment we have received from Woody Anderson.
Joseph Helton my service advisor, did an excellent job. He’s personable, professional, and a asset to Woody Anderson Ford.
They were very virtuous and polite. They were very knowledgeable about what they were doing .
I’m 76 years old, have purchased many vehicles in my life, and don’t think I have ever had a more pleasant buying experience. My dealer rep Brian Cantley was great and everyone was friendly. I will definitely recommend y’all to anyone looking for a vehicle. Great job and tickled with my new (to me) truck.
We felt like everyone at woody Anderson Ford, Huntsville location went out of their way to help us have a good experience yesterday. Chris kept in touch with updates during the entire time our F150 King Ranch truck was being serviced.
Excellent service. The dealership waiting lounge and service entrance was very clean and I’ve never experienced that with other dealerships. Everyone was friendly and helpful. Couldn’t ask for better service.
Exceptional customer service is real at Woody Anderson Ford. Many thanks to Ryan Anderson for for taking care of our entire family during our visit.
I like when you get an oil change multiple things are look at, and the tire rotation is cool
This is an outstanding dealership! We have always used it and will continue to use it!
The sales process was very well conducted, fair, honest, and professional. I would highly recommend Woody Anderson Ford.
Would give a higher rating if possible. The Service Advisor, Bailey, was very helpful in trying to get my daily driven car fixed and returned to me. He was very upfront and went the extra mile to help me with my situation. I have the car back and it is running great. Thank you to Bailey, the Service Team, and everyone at Woody Anderson Ford - I will definitely be returning for future service needs!
Woody Anderson Ford is always very accommodating! I have purchased 4 vehicles there and have been pleased with the service.
Have been a customer for more than 25 years and have always appreciated the Woody Anderson family.
Friendly staff. The waiting room was clean and nice but I could see it getting full quickly on a busy day due to its size.
They got me in and out very promptly and professionally. I will most defiantly recommend the service and the Dealership.
I have always had great service and have been pleased with my service every time.
All service people were very helpful and friendly. They were genuinely concerned making sure we were satisfied with their work. We will definitely use their convenient pick up and delivery again.
I had a great experience with the overall transaction at Woody Anderson . All of the personnel I dealt with were great .
Reps always provide top notch service. They also listen to any concerns and make sure to address them to customers satisfaction. It is obvious they care about their customers.
No issues with service. Professional, kept informed, worked with my schedule. Service dept and sales I dealt with were great
Had very good service. Schedule time went on time. Friendly people at desk with lots of help.
Very positive experience! Greeted at the door by a very cheerful lady and I was assisted by Zac, the service manager. Woody Anderson Ford continues to provide support in caring for my F53 chassis. Super comfortable waiting area.
Woody Anderson Ford is the most courteous and professional business that I have dealt with in a long time. My 2022 Ford F150 Lariat Sport had had 360 camera issues since right after I purchased it. Almost a full year to within two days. Woody Anderson fixed it in one day!!! Two days if you count they had to wait on the special order cameras. The owner Cathy Anderson Stender checked on me several times as I set in the waiting lounge. Lee Carter keep the work moving and was constantly updating me on the progress. I felt like a true VIP ...
Very easy to deal with made the whole process very simple. Would highly recommend to friends.
Great service great people great dealership great personnel, quick service, easy to make an appointment
Friendly, eager to please, and helpful. The snacks in the waiting area were also much better than in the past.
Other than 1 occasion, all my dealings with the Service Dept. at Woody Anderson Ford have been handled by professionals who prided themselves to ensure every measure of customer satisfaction was met.
Great experience. Everything went like clock work. I couldn't of asked for anything more steamed line.
The service team kept me informed on the progress and we’re very polite. I would recommend them to anyone.
Service rep was friendly. I needed a battery and the work was completed in a couple of hours. The service rep gave me a discount because I am a veteran.
Very satisfied with the maintenance and the courteous people who assisted me.Also was thankful for the ride to my house and taking me back to the dealership .
Service Advisor Mister Lee went far beyond his obligations to a customer to ensure that the get total satisfaction of their service. Lee should be commended and rewarded for his efforts.
Woody anderson ford in Huntsville was great. Phillip was great to me. Great sales person. Had a great overall experience
The team was prompt and professional. And even though the facility was busy, they communicated to me consistently from the time I arrived until my vehicle was ready. The didn’t allow their “busy” work environment to compromise their professionalism and courtesy. I also can appreciate that there was not excessive energy spent on convincing me to “fix” additional/unnecessary items (as some dealers do to hike up service visit expenditures, even when the vehicle is new!)
I have been a customer since 2009, when I moved to Huntsville. My experience has always been excellent. The sales & service staff always goes out of their way to make you feel special & comfortable. Facilities are always clean & neat. I will continue to do business with Woody Anderson and recommend them to friends & family. Thank you for a smooth process.
They were able to get my car in for the required service quickly and explained all that they done..
The service department always makes me feel special! Yesterday, I was scheduled for auto butler service but at the last minute I discovered that my oil needed changing, the maintenance work needed to be done, and I needed 4 new tires with alignment! Woody Anderson Ford didn’t even blink. They took care of everything I needed at the very same appointment! I’m also very happy about their pick up and bring back to you service. It was so convenient! Thanks for always making my car repair/maintenance a very pleasant experience!
I really enjoyed working with Lee. He kept me updated every day or two about the status of my daughter's vehicle. He made it a much more pleasant experience than the times I've had to deal with Shottenkirk Acura, where I originally bought the car. I appreciate Lee and his team very much!
Always a 5 star experience, friendly staff, very nice waiting area, the experience from sales to service is the reason I will stay a ford customer.
Service was great… the ladies in the front are awesome and very knowledgeable…had a very nice ride back to my home and the gentleman was very friendly. I will definitely return if I have anymore problems with my car…. Thanks Everybody!!
Love Woody Anderson Customer service is top notch.. getting better on time in Quick Lane!
Our salesman, Elijah, knew his trucks and was extremely helpful and friendly! We are grateful for such knowledgeable and friendly service! No pushy sales at all!
Outstanding cjstomer support. FIRST time here from out of State. This place should give lessons on how to run a service center
The buying process was made easy and all involved where patient and helpful for purchase!
This was my first contact with Woody Anderson Ford in Huntsville. This place is "first class" in every respect. I think the thing that surprised me most was the prices were reasonable. I'll come back.
The service from Quick Land and the staff has always been comfort and welcome. Sorry to hear Eric is no longer there.
Very pleased with the leaves of service received recently for my 2020 Raptor. Initially the warranty work wouldn’t be completed until a few months later, but they were able to it done in 1/3 the time originally anticipate.
Honest and competitive price on both the vehicle purchased and on my trade in. Fantastic customer service. Great experience from start to finish
Very professional, knowledgeable, honest and upfront about not only what services are needed but REAL cost as well!
Even with a power outage the team worked flawlessly to complete my service requirements in a timely manner.
Excellent staff that is knowledgeable, courteous, great to work with and they provided timely service.
Friendly and easy to work with .I’m happy Job done properly and quickly,great job
Why no service cheap anymore the one thing that does not cost is honesty and customer service both of which are exemplified by Woody Anderson an the fast lane team.
The attention was excellent, the service received unbeatable. The person who attended us was always very kind and attentive.
Excellent service. The process for the purchase of my new vehicle was very quick and easy. The salesman Daniel López was very friendly, diligent and receptive.
Very friendly, helpful, and courteous staff. Mike was very easy to work with! No complaints!
Everyone did a great job. Thank u so much for taking the time for me& my Explorer.
AWESOME!!!!!!!!!! Very professional! Great customer service! Got the job done quickly! Highly recommend Woody Anderson Ford!
Plenty of inventory to choose from, great staff and no pressure. This was our 3rd car from this dealership. Always consistent!
I had long wait for an appointment for this recall, but service Teck was friendly and good a explaining everything. The repair was fixed quickly, and we were called to pick it up that afternoon. Very satisfied with work done.
Bri did a wonderful job taking care of my maintenance needs. She is attentive and performs follow up throughout my repair. This kind of customer service is why my F150 is only serviced at Woody Anderson Ford!
Extremely friendly and professional staff. Very clean and well maintained facilities. Work completed accurately and on schedule. Never been a Ford owner before. Happy that I chose Woody Anderson.
This whole buying a vehicle process was great. The salesman Todd Libman was excellent, the finance process was the quickest and painless I've ever dealt with. Overall great experience.
The folks at Woody Anderson Ford are willing to go the extra mile to ensure customer satisfaction
I have spent over $150,000 since 2016 at Woody Anderson Ford. I appreciate the curtacy and professionalism.
Wonderful dealership and team. Courteous and knowledgeable about my car. Treated me with respect. Will return for my next service.
Perfect transaction. Treated as if we were Family. So happy with the whole experience. We are believers in Woody Anderson Ford. Joel and Aaron know their business for sure!
Great communication and great service! My salesman did a very good job of letting me know how the progress was on my purchase!
I was looking to buy my first Ford. The sales and supporting staff were great. Bought the car a few days afterwards and have had follow-up questions responded to quickly. I felt very well taken care of. And I love the Ford!
The dealership is organized efficient , and very professional. Our salesman(Jackie) was as accommodating, professional and knowledgeable. Chris did the final paperwork and was fast and very professional. The price was reasonable and fair. Great experience!
Didn’t see Zach’s(Service Dept.) name amongst the choices, however he’s a 5 Star in my Book!! Excellent Exemplary Customer service practitioner!!
Mike and company were very accommodating and respectful. They had solid product knowledge and were willing to "walk the lot" so to speak to help me find the right truck.
I received excellent customer service from the time I called to schedule my appointment till the time I drove off the lot. The recall service scheduler was considerate of my time restraints and provided me with the earliest appointment available. When I arrived, Lee Carter listened to my concerns and made sure I knew what to expect during the service. He also called me when all the work was completed. Robert and Ray provided shuttle service. They were both kind and professional. Robert made sure I was at work on time. Ray made sure I didn't have to wait ...
Great people at the service desk. The woman was spot on. Answered all of my questions and got my in/out super fast.
Sales person was outstanding and very helpful. He was very helpful and listened to what we were looking for. The car he showed was exactly what we were asking about. We were very pleased with the salesman and the staff when we finalized the deal.
Great truck. Great deal. Really took the time to understand what I wanted & got me more than I thought I could get.
Easiest car purchase I've ever made! The selection and prices were the best I could find within 200 miles of me. We even struck the entire deal over text message and email! All we had to do was show up, test drive, and sign the papers. Start to finish in less than an hour!
The dealership is nice, clean and professional everyone there was in good helping and polite moods!
My 2015 Escape Titanium was a great car ... great road car / great gas mileage! Purchased our Escape in 2022 with Brian Williams, who is now the Sales Manager, well deserved! Our recent overnite rain storm did it in unfortunately ... so in 36 hours we went from a "drowned" Escape to our 2020 Edge Titanium! Brian Cantley is our sales rep for this purchase, which could not have gone any smoother. Thanks to the whole Woody Anderson team ... from the Body Shop to the Sales Team and the Finance Team we have quickly put this event in our rear view mirror. Your the ...
WoodyAnderson Ford arranged for.a dealer trade to get me the particular truck I was looking for without waiting for a special order. The sales consultant Noah George was on it throughout the process and easy to work with. All in all a good experience. I would do business with Woody Anderson Ford again.
My car is always taken good care of and in a timely manner. Friendly service.
Purchase was trouble free. Discovered one key inoperative. Repeated attempts to correct this have failed. Dealer has been non responsive.
Service Personnel were extremely courteous, professional and very helpful. We had a routine Oil Change and a Check Engine Light diagnostic that revealed a possible future Catalytic Converter or related problem. Also waiting to have Ford Recall replacement of Climate Control Blower (CCB). We received a courtesy call from Woody Anderson Service Department for an upcoming date to schedule their Mobile Service for CCB repair.
Fast, friendly service with a smile. I got there late and they still had me fixed and out the door the same day!
Had a really great experience. Zach in the truck dept took care of my issues and even got my tailgate camera fixed under recall so I got money back when I went to the shop!
Courteous, professional, and prompt. The Technician that serviced my truck was competent and well versed in aged units. He addressed my primary concern quickly and gave me options for a thorough repair.
Great service. Was on time and performed great. This was a mobile service. The people were very courtes